Eunice Showunmi-Adeyemi has over 19 years of experience working in multiple vertical markets. Within those years Eunice has successfully managed to implement various strategic initiatives some of which have changed the course of the companies she has worked.
She has a number of key wins under her wings, of them are the following: Eunice was held accountable to engage and manage all previously outsourced frontline staff for United Bank for Africa (UBA). This task required her to create a subsidiary responsible for the staffs overall welfare and management. She successfully managed to provide this level of staff with human resource management that was previously none existent for their grade within the industry. In addition she managed to streamline all vendor managed staff (drivers, security guards, cleaners) contracts to ensure that the companies managing them adhere to her new welfare and management scheme. The renegotiation of the various contracts proved to be beneficial for both the staff and the overall company. She not only reduced the service cost, but increased the service delivery from the vendor.
Eunice has worked as a Senior Project Manager/Account Manager helping various organizations bring to birth their executive ideas. Of recent she was responsible for creating and implementing the Post Paid MTN – HELPS (Have Employees Leverage People Skills). This initiative taught all post paid staff how to lend a listening ear to the customer (both internally and externally). In her 9 months with MTN, she was able to change the way the Post Paid department handle customer enquires, address issues, escalate customer queries and documented process flows for ensuring customer satisfaction. It was from this initiative that the daily ‘Customer 1st’ SMS (sent to all staff) was introduced. This SMS reminds/encourages staff on maintaining the momentum in delivering good customer service.
Prior to joining MTN, she worked at CIBC (Canadian Imperial Bank of Commerce). While at CIBC Eunice was held responsible for key corporate strategic initiatives, one of those initiatives being the Vendor Relations and Service Delivery. While she had many achievements at CIBC, Eunice is fondly remembered there for her management of the vendor responsible for implementing the Customer Service Reorientation Project. This project required her to ensure that the customer blueprint created by the vendor was indeed one that represented CIBC’s core values. The successful implementation of the project was what was attributed to the move from the 5th Customer Oriented Bank (ranking done in 2004) to being ranked 2nd Customer Oriented Bank (in 2006).
Having left UBA 7 years ago, Eunice has devoted her considerable competences to building a corporate focused experiential marketing support organization: Q21 Solutions which provides event management and experiential marketing support services to Corporate Nigeria. Q21 has successfully executed several
major events in Nigeria, such as AMVCA (Africa Magic Viewers Choices Awards), TONY ELUMELU FOUNDATION ENTREPRENEURSHIP PROGRAMME, ALL AFRICA BUSINESS LEADERS AWARDS (AABLA WEST AFRICA), EMC2 Exhibition and Forum and many more. Her guiding belief system which seeks to nurture the best in humanity; which brought her to Nigeria in 2006 and manifest in the excellent execution legacy of Q21 Solutions has given birth to a new initiative called AAAP – “Africa As A Platform” Eunice is happily married with two wonderful children.
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